Policies

Order Information

Whether you are a new or existing customer, just click the Log In button on any page and sign in or register. Then add the gear that you want to your shopping basket and check out when you are ready. If you prefer not to shop online, that’s ok too, because we make it easy for you to order by phone. Just give our friendly customer relations staff a call at 1-888-993-8826 or visit our Contact Us page for complete contact details.

Safe and Secure

One World Futbol Project uses SSL encryption, which is verified as safe and secure by VeriSign. To verify the security of our website, please click the VeriSign logo at the bottom of the screen.

Order Form

If you would prefer to place an order via U.S. mail, please download, print, complete, and mail our Order Form. You will need Adobe Acrobat Reader to open and print the Order Form(Download Acrobat Reader for free)

Returns/Exchanges

If you would like to return or exchange one or more items, please use the One World Futbol Project Return Form found on the reverse side of the invoice or packing slip that shipped with your order or available for download a PDF version of the Return Form(Download Acrobat Reader for free)

Follow the instructions to fill out the form. Please be sure to include your order number and reason for the return/exchange. Ship your completed return form and a copy of your receipt in the same package as your return/exchange item(s) for a timely refund or exchange.

If you have any questions regarding your donation to One World Futbol Foundation, or there was an error in the amount donated, please Contact Us. We will refund the donation if a donation refund is requested in writing within 10 business days of the date the donation was made. We reserve the right to deduct a $10 administrative fee from the amount refunded.

Returns may be sent to:

One World Futbol Project Returns
ALOM
48105 Warm Springs Blvd
Fremont, CA 94539

 

Conditions and Restrictions:
  • One world Futbol Project offers a 30-day money back guarantee on all products.
  • One World Futbol Project guarantees that you will be satisfied with any product you purchase from us. If you have received an item that arrives in poor condition or is otherwise unsatisfactory, please return it to us within 30 days with a Return Form. Indicate whether you wish a refund or a replacement.
  • Any product that is found to be defective up to 1 year after sale will be replaced free of charge.
  • One World Futbol Project works hard to make sure the items we sell meet your expectations, but we cannot be responsible for small variations in size and color.
  • You will be responsible for the shipping costs of refund/exchange items, and One World Futbol Project cannot be responsible for items lost during return shipping. We strongly suggest using FedEx, UPS, or other trackable and insurable package delivery services.
  • Once we receive the return/exchange, we will process the transaction the same day and apply any applicable refunds within 5 business days to the credit card used at the time of purchase. One World Futbol Project reserves the right to deny refunds or exchanges for goods returned in used condition.
  • Refunds are for the cost of the product and any applicable sales tax only.
  • Refunds on orders paid for by check require at least 45 days for a refund.
  • Mis-ship/Damaged Item Policy: If you receive an item you did not order or if your shipment arrives damaged, please contact us. to request a Merchandise Return Label (MRL). You can use this label to return the order at no cost to you.

If you have any questions about returns or exchanges please Contact Us.

 

 

Privacy Policy

One World Futbol Project recognizes the importance of our customers’ privacy, and takes a number of steps to protect that privacy. We collect personal information about you in the normal course of our business when you shop on our site or when you use our services or otherwise interact with us. We do not disclose personal information about you outside of One World Futbol Project and its affiliates without your consent.

This policy applies to personally identifiable personal information that we collect when you shop with us, visit our website, receive our catalog, or use or access our other products or services. It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for a service, or contact customer service. This policy also applies to personal information that we may receive from our partners and third-party sources.

We use the personal information we collect for a variety of purposes; for example, to provide products or services, process and complete transactions, ship or otherwise deliver goods or services, respond to requests, make internal business decisions, evaluate available offers, make decisions about services offered, protect our rights or property, create products and services, anticipate and resolve actual or potential problems with our products and services, and inform you of One World Futbol Project products, services, and offers that we believe you will find of interest.

As a part of the order fulfillment process, One World Futbol Project shares information with vendors that take part in the fulfillment of your order, such as Federal Express or UPS, each a delivery vendor.

One World Futbol Project may use your personal information to automatically send electronic promotions. We never make unsolicited sales phone calls, but your supplied phone number may be used to contact you in the event of fulfillment or delivery problems. You may opt to be removed from our mailing list when you check out or by contacting us. If you are currently signed up for our email list and wish to be removed, please send an email to unsubscribe@oneworldfutbol.com and we will promptly remove you from our list.

One World Futbol Project takes physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. To further protect your privacy, all transactions are kept secure when you use any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers—including Internet Explorer, Mozilla Firefox, Safari, and Google Chrome—automatically scramble personal information so it remains safe as it travels the Internet. While we use SSL encryption to protect sensitive information online, we also do everything we can to protect your information offline.

We use cookies or other tracking mechanisms to help support the integrity of registration and buying processes on our site, to retain changes that you made (e.g., if you personalize a page), and to learn about your possible interest so that we can try to personalize marketing. We cannot and will not use cookies to retrieve personal information about you from your computer.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. A cookie file is nothing but a line of text. Our cookies do not contain any personally identifying information, but do enable us to provide a more personal user experience. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.

We use Google AdWords Remarketing to serve ads across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of our website you have viewed. This works by placing a “cookie” on your machine. This cookie does not in any way identify you or give access to your computer.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/.

By using our site, using our other products or services, or otherwise providing information to us, you are accepting the practices described in this policy.

We respect your privacy and are committed to strict adherence to our policies described in this privacy policy. If you have any questions, comments or concerns about this privacy policy or about our privacy practices, please Contact Us.

This policy is subject to change without notice.

 

Shipping Information

We work diligently to get your order to you as soon as possible.

Most orders ship within one business day of the order placement. Normally domestic shipments will arrive in 3-7 business days by standard ground shipping. International orders may take longer.

Please note that items do not ship from our fulfillment center on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Eve, Christmas Day, and New Year’s Eve.

One World Futbol Project charges shipping based on the weight and size of your order and on your distance from our fulfillment center in Mobridge, SD. You can estimate your shipping charges at any time while shopping by adding the item to your shopping basket. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. When calculating how long shipping will take, make sure you count business days only (M-F).

Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process, we’re unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please Contact Us.

Promotional codes for free shipping will apply at the time of credit card processing.

Orders shipped via U.S. Postal Service are not insured or trackable unless Express Mail is selected.

 

International Orders & Customs

For these orders, please be aware of customs fees – such as taxes and duties – when your order arrives. Since these fees vary from location to location, CUSTOMS FEES ARE NOT INCLUDED IN SHIPPING CHARGES. Please check with your local customs office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable order. If returned, we do not refund shipping charges.